Terms and Conditions

These terms apply to IPTV Family (“we”, “us”) and to anyone who uses iptvfamily.ca or buys a plan (“you”). By requesting a trial or buying a plan, you accept these terms.

1. The service. We sell prepaid IPTV plans for 1 to 5 devices, for 1, 3, 6 or 12 months, plus a free 24-hour trial. A plan gives you access to the service for its term. It does not transfer ownership of the service or any content.

2. Devices and simultaneous use. Your plan’s device count is the number of screens that can watch at the same time. Simultaneous use must stay within that number. Credentials are for your own household use: do not share them with others, resell them, or use them to restream, redistribute or broadcast the service.

3. What you need. You need a compatible device, a suitable app and a stable internet connection. You are responsible for your internet service, data charges and any fee charged by a third-party app.

4. Payment and activation. Prices are in Canadian dollars. Payment is made by Interac e-Transfer or crypto. Your plan is activated once payment is confirmed. Payments are generally final after activation and delivery of access details, except as described in our Refund Policy or where the law requires otherwise.

5. No automatic renewal. Plans do not renew automatically. To continue, you contact us and pay for a new term.

6. Service availability. We work to keep the service running smoothly, but we do not guarantee uninterrupted service or identical performance on every device and network. Maintenance, third-party networks, internet issues and events beyond our control may interrupt access. Channel lineups and content can change.

7. Acceptable use. Use the service only for lawful, personal viewing. Do not misuse automated tools, bypass security controls, or interfere with our systems or other users. We may suspend or end access for misuse or sharing, without refund.

8. Support. Support is available 24/7 on WhatsApp and by email at support@iptvfamily.ca for trial, plan and setup questions.

9. Changes. We may update these terms and will post the new version on this page. Changes apply from the date they are posted, subject to applicable law.

10. Contact. Questions about these terms: support@iptvfamily.ca.