Refund Policy

We offer a free 24-hour trial so you can test IPTV Family on your own device, app and internet connection before you pay. Please use it, and confirm your device count, term and price with us before buying.

1. General rule. Paid plans are generally final once they are activated and your access details are delivered, except where the law requires a refund or cancellation.

2. When we review a refund. If we cannot provide you with a working subscription, for example your access details are never delivered, or your subscription never starts at all, contact us. We first check delivery and help with your setup. If we still cannot get it working, we review your request for a refund.

3. What is not normally refunded.

• Internet speed or connection problems on your side
• Unsupported, outdated or misconfigured devices or apps, or setup steps not followed
• Fees charged by third-party apps
• Changes to channels or content
• Temporary maintenance or third-party outages
• Sharing, resale or other misuse of your access
• Changing your mind after activation

4. How to ask. Message us on WhatsApp or email support@iptvfamily.ca with your order number or payment reference, your plan, your device and app, and a short description of the problem (a screenshot helps). We aim to reply within 24 to 48 hours. This is a response aim, not a promise that a refund will be approved.

5. Your legal rights. Nothing in this policy removes a refund or cancellation right that the law gives you.