We accept Interac e-TransferIPTV FAQ: clear answers before you subscribe
Everything people ask us before they sign up, in plain words. Cannot find your question? Message us on WhatsApp, any hour.
About the service
What does IPTV stand for?
IPTV stands for Internet Protocol Television: TV channels and on-demand movies delivered over your internet connection instead of cable or satellite.
How does IPTV work?
Your plan gives you a login. You open an IPTV app on your TV, phone or computer, sign in, and the channels stream over your own internet. No dish, no cable box, no technician.
What is included with IPTV Family?
25,000+ live channels, 120,000+ movies and series, 4K on supported content, a TV guide, catch-up and pay-per-view events, plus 24/7 support.
Is IPTV Family a Canadian IPTV service?
Yes. We serve customers across Canada, with prices in Canadian dollars and payment by Interac e-Transfer.
Can I get only English channels?
Yes. On request we set up an English-only channel list. The full international list is also available.
Are there international channels?
Yes, international channels in many languages. Ask us about your language, and test it during the free trial.
Free trial
How long is the free trial?
24 hours of full access, starting when your login is activated.
Do I need a credit card for the trial?
No. We never ask for a credit card or payment details for the trial.
What happens when the trial ends?
It simply stops. Nothing is charged. If you liked it, upgrade within 48 hours for 10% off.
Plans, devices and multiple screens
How many devices can watch at the same time?
Plans cover 1 to 5 devices at the same time. Choose the number of screens that will watch at once.
What does “devices” or “connections” mean in IPTV?
It is the number of streams that can play at the same moment. A 3-device plan plays on any of your devices, three at a time.
Can I use IPTV on multiple devices?
Yes. Your login works on any compatible device. Only the number of screens watching at once is limited by your plan.
Can I change my plan later?
Yes. Message us and we help you move to more devices or a longer term on your next payment.
Payment and renewal
How do I pay?
By Interac e-Transfer from your own banking app, or by crypto with 15% off.
When is my plan activated?
As soon as your payment is confirmed. We then send your login and setup help.
Does my plan renew automatically?
No. One payment covers the whole term. To keep watching, you message us and pay for the next term.
Can I get a refund?
If we cannot give you a working subscription, for example your access is never delivered or never starts, we review it for a refund. Details are in our Refund Policy. That is also why the free trial exists: test first, then pay.
Setup and support
Is support really 24/7?
Yes. WhatsApp and email, day and night, before and after you subscribe.
Which app should I use?
It depends on your device: TiviMate on Fire TV and Android, IBO Player or Smart IPTV on Samsung and LG, IPTV Smarters on Apple devices, VLC on computers. Our setup guides cover each one.
Do I need a VPN?
Usually not.
What internet speed do I need?
Around 25 Mbps is comfortable for one 4K screen. Ethernet is usually steadier than Wi-Fi.
Channels are freezing. What should I do?
Restart the app and your device first, then try Ethernet. If it continues, send us the channel name on WhatsApp and we check it.
Can I set a parental lock?
Yes. Most IPTV apps, like TiviMate and IPTV Smarters, let you set a PIN on categories. We show you how on WhatsApp.