Privacy Policy

This policy explains what personal information IPTV Family collects through iptvfamily.ca, why, and your choices.

1. What we collect.

• Trial requests: your name, email address, WhatsApp number, device type and channel list preference.
• Orders: your name, email address, the plan you choose, and the payment reference you share with us. We never ask for or store banking passwords or card numbers.
• Support messages: what you send us on WhatsApp or by email, such as screenshots of an error.
• Technical data: basic logs and cookies needed for the site to work (for example, the cart and checkout), and, if enabled, privacy-friendly analytics about how pages are used.

2. How we use it. To deliver your trial login, activate and support your plan, confirm payments, answer your questions, and prevent abuse such as repeated fake trial requests. We do not sell your personal information.

3. Who we share it with. Only the services needed to run IPTV Family: our website hosting provider, our email provider, WhatsApp (when you message us there), and analytics if enabled. Each receives only what it needs.

4. How long we keep it. Trial requests and support messages for up to 24 months, order records as long as needed for accounting and legal purposes. You can ask us to delete your information earlier, unless we must keep it by law.

5. Your choices and rights. You can ask to access, correct or delete your personal information, or withdraw consent for messages, by emailing support@iptvfamily.ca. You can also contact the Office of the Privacy Commissioner of Canada if you have concerns.

6. Security. We use reasonable safeguards such as HTTPS and limited access. No method online is perfectly secure, so we keep only what we need.

7. Changes. We will post any update on this page with a new date.

8. Contact. support@iptvfamily.ca